Winnie Wong

Review of U.S. District Court, Eastern D...

I was here to request for a certified document. Th...

I was here to request for a certified document. The staff in the office was not very helpful. He couldn't provide specific procedure on how to obtain the document that was originally issued by this court. Mobile phones are not allowed inside the court building, so I went in and out the building 4 times to make phone calls and enquiries to a foreign consulate. Back in the office, at the end he said he couldn't process the order because the cash register is now closed. I will have to come back another day for this document request. Overall the staff doesn't show any willingness to assist visitors.
Suggestion: Be well prepared with all specific questions you may potentially have.

Update: The office stuff are absolutely clueless on their work procedure. I received a phone call this morning and were told to come back for the document. When arrive they ask me to show them another document that was not mentioned during the call. This office is very inefficient and staff is incompetent. I'm very disappointed that they can't even serve people with simple task such as issuing document.