Keith Lilly

Review of Valley of the Eagles

I give this poor review with mixed emotions.

I give this poor review with mixed emotions.
My wife and I just left the restaurant on February 17, 2019 around 6:30 pm. This is the 4th time we have been there. This time was very disappointing.
Although the food is good and poor service can be excused occasionally, this time borders on egregious.
Here is what happened.
- We excused the fact that our waitress was inattentive when she took a while to take our food order.
- We excused the fact that the waitress said she would send someone to change the table-side TV channel when she took our drink order but forgot. (My wife doesn t enjoy MMA fighting while dining - go figure).
- We excused the fact that my wife s burger order was severely undercooked (with blood on the plate) even though she ordered it medium. (They took it back and gave her a new one.)
- We even excused the fact that the waitress forgot my beer order and it was only brought 10 minutes later when I mentioned it to the supervisor that brought my wife s new burger. (The supervisor said she wasn t charging me for the beer)

We somewhat sympathized with the waitress when she apologized and said it was a bad night, she got busy, she is getting old, and she sometimes forgets.

What I have a hard time excusing is the fact that after presenting us with a detailed bill, and after taking my credit card, we discovered that we were charged $10 more than the original bill. Exactly $10. After bringing it to the attention of the supervisor. We were told that it was a mistake and the waitress charged our table for someone else s drink.

The resolution was to credit my card for the erroneous overcharge and present me with an actual correct bill - along with an apology.

I m 66 years old. We have dined out thousands of times. I can t recall ever having additional charges added to my bill after presenting my credit card.

I leave the restaurant with the feeling that I was treated like:

Sorry you had a bad night. We got our money. Hope to see you again.

Maybe it s just me. I am not the kind of person that is looking for something for nothing. However my wife and I left this place with a bad taste in our mouth tonight.

I feel compelled to write this review and warn others to be aware.

-

In fairness and as a follow up, I have changed my rating to 4 stars.
The GM called me today to thank me for bringing this incident to his attention.
He assured me that he investigated the incident has taken steps to ensure that this does not happen again.
I believe he is proud of what he and his people are doing and how far they have come in a short period of time. Baring this isolated incident, so am I.
It is rare to get bad service or food at Valley of the Eagles. It is also rare to get a follow-up apologetic call from a restaurant Manager.
FYI - I was not offered nor did I accept any gratuity for changing my review.