Doug Brinton

Review of Quicken Loans Arizona

I'm not sure how this company is with refinances. ...

I'm not sure how this company is with refinances. If their rates seem to lure you into their lair so be it. But I'm pretty confident that you can easily match or beat their rate with a local Phoenix lender (local people, not just some office on Central.

However, as a Realtor I'm telling you to think twice before you use Quicken to purchase a home. The people with whom you speak initially have not to do with the process and can't help you at all along the way. Once again, and never again, my sellers accepted an offer from a buyer using Quicken Loans. From their agent's perspective as well as the listing agent, this has been similar to working with molasses. "Rocket" is an oxymoron for a name. They are not response nor quick in any way or fashion. And the Senior Director who appears to be in charge/control certainly isn't. He simply put the blame on the "processing depatment.

If you want to compete for a home in this market, one of the best arrows in your quiver is to be using a well respected LOCAL lender who is in the office next to the processor who is down the hall from the underwriter. Those lenders do exist, and they have rates every bit as low as Quicken.

Buying a home should be a good experience. My recommendation is that you find a lender who will contribute to that.