I do not understand these reviews. This is close t...

I do not understand these reviews. This is close to the WORST burger I have ever had. 25 minutes ticket time to get our food and for a place that says the cook all their burgers to medium, they sure are terrible at it. On top of the 25 minute wait, my burger didnt even come out with fries because they "forgot to drop them"...... Two burgers, both could have been called OVER well-done. Drove from Kalamazoo because of the good reviews. Wasted a 20 minute drive. BOTH burgers were cooked so poorly I struggle to believe it was an off day for the cooks. Unbelievable how bad this food was. I'm literally in such disbelief at how bad these people made a burger.