This water utility has the worst customer service ...

This water utility has the worst customer service I've experienced living in several states and counties. They are rude and incompetent. Every single interaction with them has required an escalation to resolve. On the water side the pricing for the service is expensive and always goes up without explanation. Recycling is being thrown in the same place as garbage and they have been deceiving customers for over a year about this. Of course this will not change because this is Escambia County but this place is a cesspool and landmark of the way this county is run. I would recommend you avoid anyone that has ever worked for ECUA.