The WORST and the most expensive . My mother will ...

The WORST and the most expensive . My mother will have a surgery in Oct . They sent us an email with 5 different appointments in 1 day for pre-op. No addresses , no direction. No way to ask question regarding hospital stay, who can stay over , how to coordinate her care at home the day of the surgery .They rushed through patients like a task . At one point I wondered if the nurse confused me as a patient and started talking about my mom surgery when she wasnt even there.