I had a mixed experience with Matrix holdings ltd....

I had a mixed experience with Matrix holdings ltd. Overall, their services were average. The company website matrix.hk.com was easy to navigate and had relevant information. However, I found their customer service to be lacking. There were delays in response times, and I felt that my concerns were not adequately addressed. I expected better from a reputed company like Matrix holdings ltd. In terms of transparency, they were satisfactory. But I believe there is room for improvement in their overall customer experience.