Matt Medrala

Review of Young America Realty

Customer service and contact options have been ter...

Customer service and contact options have been terribly disappointing. Collections department has failed to respond to any emails in the last week and is unavailable to be called by phone. I have repeatedly been directed to an answering machine rather than a person when trying to call customer service/accounts, and on the few occasions when I was able to get a person to speak to regarding an issue with my account, I was only provided vague assurances that they will forward my complaints and 'get to the issue within a few business days' while it has been over a week. Have been very frustrated with the opaqueness and slowness of the system, when if anything the current situation should make them even more sensitive to the needs of their customers.