After standing there for 45 minutes someone finall...

After standing there for 45 minutes someone finally saw me at the counter. They took my order and says to wait. I waited another one hour, finally they calls my name. We were discussing my book for my exhibition, although it is a little bit complicated, I tried my best to explain to them that I just want them to print it and i will come back to rearrange them. And theres that short haired lady around her 50s, heard our discussion and gone mad on me saying we don't take this kind of orders why you are making things complicated, and then she pushed the order slip back to me in a extremely rude way. Although they accepted it after i said I'm not in a rush, it is still a horrible experience for me, I will not recommend anyone to go to this place, the staffs have no manner at all.