I call to address a civil rights complaint. I then...

I call to address a civil rights complaint. I then learn the many options provided that I am certain they will say is because they receive a call from many individuals that should be in contact with other local state agencies. Common rebuttal . Then I final select what I believe is the appropriate selection. Only to be told by the receptionist to option #4 that I would call the human resource department first. I convey to her that I have tried to communicate a complaint to the appropriate personnel at Stoughton Hospital. One manager allege a conversation that the inappropriate doctor claims an examination was given while I set on my walker with a seat.Then another manager reach out by phone and letter to extend what I thought was a means to resolve my complaint only to disclose in the end that my characterization of the events may o may not conclude with a change in what is currently documented by the doctor for visit. It is 12/13/2013 and not much will be resolved on the remaining of these holiday season.