I get the people complaining about the phone custo...

I get the people complaining about the phone customer service but lets be honest ,when was the last time you purchased an electronic anything that was not obsolete before you got it home? In a perfect world Mike and his wife would loosen the reigns and hire and train customer service agents to represent Valentine Research but being a bit OCD and maybe a little controlling I do not think there will ever be a buffer between the owners and the customers. My only hopes are they have a new detector out before riding off into retirement . It's an amazing product that stood the test of time so lets look past the snippy customer service at times :)