Having stayed here many times over the years, I ha...

Having stayed here many times over the years, I have to say that I am disappointed with the current condition of this property. I called in advance to book massages for my fiance and I during our stay so that we could have our services at the same time. While the young woman who booked our services informed us in advance that the Spa was being renovated and the massages would take place in a guest room, she failed to complete the reservation. Upon checking in, there was no record of our massages, and there were tons of items missing from our mini bar. We had to call to have the items replenished. The resort did apologize and managed to accommodate us for the massages, but we had to be booked at different times. Sunday brunch left much to be desired, several trays were empty, there didn't seem to be anyone monitoring the area. What was plentiful however, were processed american cheese slices (gross) which seemed like a very odd choice for a Ritz-Carlton. I really hope these are just growing pains and Bacara turns back into the luxury resort it once was.