Kelly Vu

Review of Bush Gardens, Show Palace Dinn...

The only way to cancel your pass is to call their ...

The only way to cancel your pass is to call their customer service number. I've called multiple times for the past few months to see why I've been charged while the park was closed.

I was able to finally talk to someone after they gave me a call back and she told me that Seaworld Parks planned on crediting pass holders some months to make up for the charges during quarantine. The call disconnected, but I asked her before it disconnected to cancel my pass and see if I could be issued a refund instead of getting those free few months. She didn't. Not only did I not get credited a month this time around, but I was also charged AGAIN just yesterday.

Please give your pass holders another way to manage their passes. I've been on hold for 3+ hours during multiple calls and got to reach someone only once. I won't be going to the park again.