Robert Wright

Review of Columbus Water Works - Departm...

After transitioning to a newer payment interface, ...

After transitioning to a newer payment interface, I am unable to pay bills online. The system has no independent way of storing or inputting payment methods. When clicking the "pay bills" option, it does not activate any fields to input payment information or any other data. It only has a text box saying what the maximum payment amounts are.

The customer service people are woefully undertrained and attempted to blame this error on my not having a bill due. Now that I have a bill due, the same issue persists.

This company is poorly managed, uses bad software, and continues to raise water rates in one of the most water rich regions of the country. If they didn't have an actual monopoly on the area, they'd go out of business.

Worthless.