We had 2 metering projects for customers and rente...

We had 2 metering projects for customers and rented equipment from ATEC. The equipment arrived in good condition with all cabling required and the collection of data went smoothly. I made a mistake when downloading the data off of the equipment. I was aware of the software version I needed to use and mistakenly used an outdated version causing corruption of the amperage readings. Completely my mistake.

THIS IS WHERE ATEC SHINED!!!!

Upon realizing the error, I placed a call to customer service to see if it was possible to intercept the meters prior to being received and wiped. This was a major oversight on my part and I feared the worst as it came to my career. I was connected to Mr. Irving Colindres. He listened to me in my panicked state and immediately went to work to see what he could do.

Their policy states that the equipment will be purged of data upon receipt and 1 of 2 of the jobs had been received 10 days prior to speaking with Irving. Although those meters were unrecoverable, he did note that they had not yet received the 2nd set. Irving made sure that I had his direct extension and marked my order to be received with special care so that he could save the data for me using the proper version of software.

Mr. Colindres went above and beyond in providing customer service outside of his required duties and had the files emailed to me a day earlier than he originally stated. His professionalism was impeccable from one IT guy to another even in the face of my mistake. Nothing required him to personally assist me and I'm sure he had plenty of other tasks to work on. Irving single handedly helped me save a relationship with a customer and provided relief from a potentially negative career situation.

As for the job that we were too late to save... ATEC quickly got another shipment crated up and sent to us within the week. We have those installed now and will be closing that job later this month. I will happily use ATEC again because of Irvings professionalism and empathy specifically and for the attention received by customer service and sales staff. Please make sure Irving is recognized in addition to the personal gift I have sent his way!