I'm amazed this place has such high reviews! Our e...

I'm amazed this place has such high reviews! Our experience today was awful, we will not be returning, nor recommending it to anyone!

Where to start? The beginning -

We walk in and the foyer is taped off as they are PAINTING the tile floor! My girls touch the tape, a lady runs from the gift shop annoyed, rolls her eyes and asks them to stop. I follow up and explain why not to touch.

The same lady who was immediately annoyed we were there was also the lady who helped us get our tickets. Overpriced for sure. And children under 10 should not even bother going here!

Inside the conservatory is beautiful. Well kept. You are not allowed to touch ANYTHING - plants, flowers, butterflies of course. My 3 & 4 yr old want to touch it all and continually get scolded by staff. I will say 1 lady was kind and brought out lizards and bugs for them to touch.

We cut our time inside short because no one was having fun. Sitting in the foyer, having a snack. A man comes up to us and says we will have more room in the dining area. So we go there. He comes in a few minutes later saying we can't bring outside food in. We say we will be quick. He comes back 5 minutes later trying to rush us out. We have 4 small kids! Then the MANAGER COMES and says "we thought this would be quick but this is just too much. You need to go". Wow really?!!! As the staff are in there eating their OUTSIDE food as well. Note: there were NO OTHER customers eating there. All empty tables. It was amazingly awful!

Not child friendly, not accommodating, over priced, unfriendly staff! Very disappointed.