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Hello

Hello
On 2/17/21 between 12:30 p.m. and 12:45 p.m., a Carsat Sud-Est telephone advisor, who was very unpleasant from the start, categorically refused me an appointment at your premises by repeating questions over and over on the reason for my request to block it. , with "No, what for?" despite my answers, (outside the normal preliminary identity questionnaire). Shocked after 10 minutes, while I told him to inquire about the merits of my request acting on the advice of an official of Carsat had previously, he finally deigned to plan a date for only a telephone meeting, at 11 a.m. sharp. , this day March 10, that is to say a wait of 21 days, whereas my request is urgent.
However, after all this waiting, the day is over, and the telephone meeting did not take place because no one from CARSAT called me like this telephone advisor led me to believe.

I conclude that this gentleman, who did not want to disclose his identity, but recognizable by his strong Maghrebian accent, refused me outright access to my rights and made fun of me with this fake phone call. because in addition to having waited all day, I especially wasted 3 weeks waiting for this RV for nothing.
I read under various opinions, your answer "We want respect to remain within our exchanges, towards our agents and their public service mission." I can assure you that the trend is now reversed and that there is indeed a lack of respect towards the user, especially when one is part of the fairer sex, and that it would be good to do circulate memos to this effect and a few surprise telephone checks with some of your male recruitments, to verify their veracity and so that we women do not arrive at NON-RIGHTS or be flouted (as at RATP , among others). In addition, I hope that a replay of my conversation on 2/17 will be possible.

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