So I have a V1 that i have enjoyed for many years....

So I have a V1 that i have enjoyed for many years... sometime ago in the last 2 years my detector would beep non stop. i kept forgetting about sending it in and i left it in my glove box. Finally i got around to checking and it was at some point prior to January when i reached out and they said that everything was back ordered. i have called into and spoken to the same lady 4 times between December and July 15th and she kept telling me that they were delayed for parts... i filled out an online form and finally got a notice that they are available on 7-32-2020. I was travelling so i was unable to get my unit turned in. So i checked it on 8-10-2020 and the upgrade is no longer available for a period of time... so i called and spoke to the same lady again and she told me i was able to upgrade then looked up my serial number and said that they had to pull it back for no upgrade again due to the enormous amount of requests... i asked very politely if there was a way to just help me understand the timing and she said that i have to keep checking. Then I asked if there was another way rather than me keep checking every single day for a window and she said that i sound like "Eeyore" the character in the Winnie-the-Pooh books by A. A. Milne. I took that to be that i was perhaps wining about their repeated delays and inability to keep parts in stock. then she went on a bit of a bender telling me about ho Corona has affected not just them but everyone (as if i did not know) and she kind of beat on me by saying, it is not in my control so what do you expect. i guess i was taken back by the fact that she said it was NOT their problem she said that they were waiting on parts from China.. The issue is that it is THEIR problem and she should be taugh to take responsibility rather than pass the blame for their inability to run the business.

A bit frustrating as i have been a very loyal customer and personally I can account for 12 friends that have purchased them due to my personal raving about the product from Valentine Research... Additionally i am in customer service and if i heard that anyone that works for me treated ANY of our customers the way she talked to me i would fire them instantly... no question. The proper response should have been "i am really sorry and wish we could get the products out faster, can you try back in 4 weeks and feel free to call me personally and perhaps by then i SHOULD have a better understanding of timing by then."

so for product 5 stars... service i would give them 0 stars if i could.