Andrew Gibiansky

Review of Harvard Group dba Elite Wirele...

Since the previous reviews were rather negative, I...

Since the previous reviews were rather negative, I came in expecting to be disappointed and having to argue my way through things. I had recently bought a new phone from Verizon, and the phone arrived with a scratch on it. I came in, explained the problem, and the staff quickly explained that they could fix it and replace my phone. Replacing the phone took a while due to some technical glitches in their system, but the staff were very friendly and seemed to know what they were doing. In the end, I was pleasantly surprised and everything got resolved to my satisfaction. I saw several other customers being attended to and it seemed like the staff were equally helpful to them and their issues got resolved quickly as well. Would recommend going to this place.