Horrible management!!! We had to change room becau...

Horrible management!!! We had to change room because heat wasn t working and my 80 years old father was freezing, Upon checkout I got charged $250.00 cleaning fee???? When I asked the MANAGER on duty about the charge he said we found evidence that someone smoked in the first room!!! I m not a smoker!! They apparently found ashes from previous guests and charged me?????????we stayed at Westin prince many many times, I m very disappointed and sad because we loved this hotel, I lost my trust, got charged for something I DID NOT DO, At Westin prince guests satisfaction means nothing.