Devastated

Devastated

The AP looks nice, but everything else is awful in my experience.

I opened a lifetime ISA with Moneybox prior to my 40th birthday, unbeknown to me Moneybox don t register your account with HMRC until the following week which took me past my 40th birthday and therefore made me ineligible for the government backed scheme. I found out 9 months later because I was suspicious that payments weren t being added to the big green circle on their AP, it took weeks for them to finally explain what had happened despite sending them various messages via their AP and email. They didn t even apologise until I pointed out the fact that they hadn t bothered to do so.

So now I can t benefit from the government scheme thanks to Moneybox and there s absolutely nothing I can do about it nor have Moneybox offered to help in any way. I would urge anyone who is considering using Moneybox to re-consider and anyone currently using them to look carefully at their account(s) and consider other options before it s too late.

No doubt there will be an automated response to this from Moneybox to make it look like they re bothered, but I can assure anyone who is reading this that they frankly don t give a damn about your life savings.