Patty Hamsher

Review of Railey Realty and Deep Creek L...

We rented Bunbury Cottage for a few days after Jul...

We rented Bunbury Cottage for a few days after July 4th and specifically chose a house in the woods with a hot tub. We received a call on our way there that the hot tub was not working but possibly the parts would come in after a day or two. There were no other options for lodging as everything was booked. Upon looking at the hot tub (and the guest book), it was clear the hot tub had not been operational for a few weeks. When I called Guest services a few days into our stay to check the status I was told that the parts were back ordered. Judging by the condition of several things at this house lack of screens, uncomfortable Beds, deck in need of attention my guess is that no one had/has intentions of fixing the hot tub. There was also no mention in any literature about the house (and no book in the house for guests) about where to enjoy the lake access and that the tap water would be so irony that it s was not drinkable. Finally, though I know July is probably height of the season, we didn t appreciate having a big bin of the NEXT renters linens delivered to the house the day before we left. This was salt in the wound for us. I would not be likely to use Railey Vacations again.