Ginger Williams

Review of Valley Wide Towing

So we broke down, called and got a quote from seve...

So we broke down, called and got a quote from several towing places for what type of tow we needed as well as how far we needed to go. Valley Wide was the cheapest by $35 so we went with them. We needed a flat bed tow truck for our truck as well as a hitch to pull our trailer behind. When the driver showed up, he told us that he was an "independent contractor" and he sets his own rate. "Leyva" was the name on his truck. He said it was gonna cost an additional $70. We were in a tight spot now, time wise. We tried to call the dispatch back to clear this up, but they wouldn't answer. So we agreed. When we got to our location and went to pay, the driver wanted cash or else he was gonna charge an additional $49 for credit card. We called dispatch back and got someone. They had no idea what the driver was talking about and called him. The driver then wrote up our ticket, but still for $5 more, which we called him on, and then still tried to get us to pay some in cash so he "could put gas in his truck". The guy was blatantly lying and scamming and taking advantage of people. Not to mention his truck was in terrible disrepair! It was 105 degrees and he had no AC, the parking brake horn was beeping at him the entire time, his hazard flashers would not turn off, and I had to prompt him to run a mileage tracker, and I'm sure that if I didn't he would have tried to charge us more than what he went. Although Valley Wide Towing isn't responsible for what their Independent contractors charge, they are responsible to give closer to accurate estimates than that, and disclose that it is and estimate, and may change. Our final bill was 50% higher than what was quoted. They are also responsible to use honest sub-contractors that will represent their company well. This man was completely VOID of Integrity.