Michael Salik

Review of Shangri-La Singapore Hotel

I had a problem with Expedia and Shangri La. I f...

I had a problem with Expedia and Shangri La. I first requested a room including breakfast. I changed my arrival date ONLY and when I arrived, your staff said that Breakfast was not included. They looked into it and said that it was removed when the change of date happened. I said that the price was the same (pre night), so I should still get breakfast. They said no.... From my point of view to give me the breakfast THAT I PAID FOR would of been the reasonable approach. For the $35 they charged me it does not make since, as it just gave me a bad taste about your customer service.