We ve taken our sprinter van here for multiple vis...

We ve taken our sprinter van here for multiple visits. Oil changes glo plugs and issues with our DEF system. The engine light came on and off when we were out on the road out of state. A scan showed there was something going on with our DEF again. We needed oil change so made a appointment with Astorg. And to discuss the DEF with them. When I called for the appointment at that time they asked us if we needed our DEF / ad blue filled. My husband said no he does it himself. When we checked in I asked about the issues with our DEF, they told us that they wouldn t check it even though they fixed it before, there would be something else wrong with it even if we had it done recently. We dropped it and and went on and had them do the oil change. We paid the bill and went on our way. Later we went to file the receipt with our records and my husband noticed a charge for Ad blue fluid. He was upset because he filled the DEF tank when we got home. So they never even filled it. We called then next morning to complain about the charge. We were told she would talk to the technician that worked on it and return our call. No one has called us back. They lost us as a customer.