I had scheduled a delivery of 10 cubic yards to fi...

I had scheduled a delivery of 10 cubic yards to fill in some pot holes in an access road as well as spreading some gravel around the pavilion.
I had scheduled it for Saturday afternoon but was called by Yard and Garden Land and asked if they could deliver it early and it 2 loads because they did not have a truck big enough for all 10 yards. (I wish they would have told me this prior to taking our order, it might have solved a lot of problems.)
I scrambled making phone calls trying to make sure there would be someone at the field to direct where to dump the gravel. After ensuring that someone would be there I called Yard and Garden Land and was told they would be leaving in 10-15 minutes. At 12:22 I received a phone call from the Facilities manager of the fairgrounds stating that there was a load of gravel at the front gate (I should point out that I gave explicit instructions that the driver notify me by phone when they arrived so I could direct them where to go) the driver failed to do this. After 16 minutes, 12:38 PM, the dump truck still had not arrived so I called the facilities manager back but got no answer. I called again at 12:52 because the dump truck had still not arrived.
At 12:53 pm I called Yard and Garden land to ask if they knew where the load of gravel was. They had no idea.
At 1:11 pm the facilities manager called me wondering why I had called him twice. When I informed him the dump truck still had not arrived he told me he would call one of his workers and call me back.
At 1:19 pm he called me back to tell me the worker told the driver to go to the 2nd ave entrance and took off.
At 1:21 pm the driver of the gravel truck finally called for the first time after going to the wrong entrance a second time. Unfortunately I missed this call. I called him back 4 times starting at 1:26 pm. He never answered any of my calls.
The driver finally showed up at the 2nd ave entrance at approximately 1:30 pm and dumped the gravel onto the access road. He left at approximately 1:40 pm to get the second load. I asked him how long till he returned. He said he had no idea.
At 13:42 I called Yard and Garden land to ask if they would throw in and extra yard or two of rock to compensate me for the hassle and frustration I had endured. He said he would call me back after talking to the boss.
At 1:54 Eric (I think that was his name) at Yard and Garden Land called me and told me that they would not be compensating me in anyway. I explained to him how the driver had explicit instructions to call me when he arrived at the fairgrounds and failed to do so. I explained to him how the driver was had vanished for approximately an hour and nobody could tell me what had happened to him or the load of gravel. I told him How unhappy I was with both the delivery service and the customer service I had received and I would like to talk to the boss (Mark). I was told the boss was operating the loader and could not talk. I told him I would be coming to the store later that afternoon to talk to Mark.
At 2:47 I again had to call Yard and Garden Land because the second load of gravel had still not arrived. I was told the were loading up now and would be leaving in 10 15 minutes.
At approximately 3:00 pm the load of gravel arrived and was dumped. I find it hard to believe that it takes 1 hour and 15 minutes to travel to Yard and Garden Land from the Fairgrounds, get a load of rock and travel back to the Fairgrounds.
I went in at approximately 3:15 to talk to the owner Mark. When I tried to explain how unhappy I was with the service I received, he tried to tell me that his driver had called me but I never answered, when I tried to explain that it was only the second time that I missed the call he basically called me a liar, said that he had call logs then told me we're done and turned and walked away.
I have never be called a liar by the owner of a company that I had done business with in the past.
I encourage everyone on to not to business with this company. There are other companies that will treat you better.