Ashley Kelley

Review of MyLoanCare

Have submitted complaints to the BBB, as should AL...

Have submitted complaints to the BBB, as should ALL OF YOU. This company is beyond disgraceful. I don t even know how they re still operating. We were PAID IN FULL (at closing) for our homeowners insurance through another mortgage company when we were then BOUGHT/SOLD To Loan Care LLC (unfortunately) & apparently there was NO communication of us being paid in full when the companies transferred us, so then we get our homeowners insurance CANCELLED because they are telling me that Loan Care LLC never sent them the proof of coverage. I called my mortgage broker ASAP & he says it is 110% Loan Care LLC s fault. Who picks up a new client without checking out the details? Especially something as big as homeowners insurance.. so not only are we out the $1464 for the insurance, but we now have a cancellation AGAINST us, which is so WRONG! We paid in FULL. Then they pick out coverage for us which is even more expensive that costs another $1600.. after my complaint with the Better Business Bureau I get the most dismissive letter in the mail from Loan Care LLC basically saying they understand the situation & they re sorry, but that s about it, nothing else. So all my days I ve had to take off of work just to deal with this company & the hardship of trying to speak to someone who will actually listen, nobody is accountable for anything wrong apparently..oh & not to mention the $3000 that we re out & the cancellation against us due to no fault of our own. Spread the word !!!!! BUYER BEWARE EVERYONE GO TO THE BBB & COMPLAIN!!!!!!!!!!!!!