The PT and PT Techs are great. This review is a on...

The PT and PT Techs are great. This review is a one star review because the owner of Peak Motion treated me with disrespect and showed a true lack of sensitivity for his patients. The owner brought me to tears on the PT floor because of a policy that was never discussed or disclosed to me. 5 days before my visit I slipped and caught myself on my hand. I was chatting with a PT Tech about this and when the owner heard, he interrupted me and asked me to leave. I had just gotten to the facility for the day, I had just paid my $100 deductible, and I was in pain (not from the slip but from my long term back issues). After becoming very visibly upset, the PT Tech was gracious enough to sit down with me, talk through things, and even provide me some light treatment so I didn t have to leave in pain. The PT Tech also let me know what steps I would need to take before my next visit. Unfortunately, I took those steps, just to find out they already cancelled my next appointment without notifying me. I am beyond frustrated. I ve gave the PT Tech two pieces of feedback that I hope the owner takes to heart. 1. Please disclose and company policies to your patients that might effect us. 2. Please work on your communication, your response to me lacked and tact or sympathy - you should have sat down with me, discussed what happened when I slipped (you still don t actually know), disclosed your policy, and then share what treatments we could do today and the next steps I needed to take.

The owner treated me like he was a bouncer - literally kicking me out of the facility. I can t even fathom where his professionalism was for the day but he certainly had none.