Milus Krajewska

Review of Northwick Park HART Team

Very bad organisation and staff not really care. I...

Very bad organisation and staff not really care. I had several experiences with this hospital - each time a bad one. For example when my daughter was 4 weeks old we were sent to A&E by our GP because baby had cold a refused to eat for hours and could not wake up. The nurses were very rude. First doctor we saw was ST1 and she completely had no clue what to do. We then waited for hours for someone more senior (with a newborn who hasn't eaten for 8 hours or more and is clearly deteriorating). Finally she arrived and decided on treatment to clear my daughter's airways plus a nebuliser plus a tube to stomach to feed her immediately. We asked nurse for a nappy because our run out and he disappeared. When we check outside cubicle all nurses were chatting and laughing. We were then around 1 am sent to CDU by the doctor to continue the treatment. Doctor said I can stay on the bed and my husband on the armchair. We were the only patients staying overnight. The nurse decided to storm in and wake us up by shouting that it is ridiculous that two people stay overnight. We were so confused we didn't even get what just happened. She came back and straight to shouting that we are both still here and one of us has to leave or she calls for security. My husband left because didn't want more shouting in front of unwell baby and me. In the morning doctor asked for second cleaning of airways and the same nurse said to me my daughter doesn't need it because she just didn't want to do something (still the only patients on the ward). When I asked why is she acting against doctors request she then did it very upset. I should have reported her because I worked in A&E in Kings College hospital myself and I knew in my work nobody treats patients like this.