Doesn't work at all ...

Doesn't work at all ...

Let's go straight into the house: Stay away from TEFAL products!
The reason for this is the purchase of several pans, covers and handles from products from the INGENIO series from TEFAL. The delivery took place in several partial shipments and first came a package with a handle and a glass lid. The delivery was outwardly intact. The handle that was delivered was scratched and the supposedly very stable packaging was broken. According to my amateur assessment, this did not happen on the transport. The handle was returned and the replacement was sent by return of post. This time the same scratched handle was in impeccable packaging. Of course, the thought immediately pops up: "Do they want me ...?"
In order to get rid of frustration and anger, the call was then made to the central TEFAL customer service hotline in Frankfurt. This is the phone number that is listed on Amazon with the TEFAL logo as the only service number. After the usual cumbersome computer protocol and pressing the corresponding numbers and corresponding waiting time, a lady answered who was friendly and obviously understood. Of course she is not competent. She promises to continue to connect and then the conversation breaks off. You are simply thrown off the line. Multiple attempts to get in contact with the lady ultimately lead to another employee saying that the lady has contacted the central customer service of TEFAL in Solingen and that you get a callback from there.
In the meantime, all of this became too annoying and the handle was sent back to the executing company in Poland via Amazon in the original packaging. A phone call there, which would have involved some research, was considered pointless by me, because my Polish is somewhat rusty.
Today the customer service was called back in the person of Ms. G. It takes a maximum of 5 seconds to explain why I am calling there at all and that TEFAL has nothing to do with it, but (the author is a lawyer) should but it should be clear to a law firm that the contractual partner is responsible for this (Amazon or the more or less unknown company in Poland!). The objection that it would probably not be in the interests of TEFAL as a manufacturer if a customer chooses such an approach went unheard, as did indications that, according to the product manufacturer, it was a "central customer service number" that was used in the context of the order was expressly stated on Amazon and you should report there, led to nothing. I never came to the remark that the ad, based on which I ordered from Amazon, also had an express link to the TEFAL store. The lady was extremely boorish in behavior and absolutely irrelevant in the statement, so that the conversation had to be broken off after a few seconds. Nobody needs such a service . I advise against buying. However, I am curious whether the handle will reach me in an unscratched form.

Where is the call recording when you need it?

Contacting the management in Frankfurt failed because an email address was missing and the fax number given could not be reached. Where is the management when you need them?