Asmo Asmodian

Review of Jersey Central Power & Light

Called this company and they came at night to "fix...

Called this company and they came at night to "fix" the transformer accross the street because it wasn't enough of an emergency to come during the day. A year later my cable guy says that the transformer is giving off 5amps and if messed with will set my house on fire. I called the company AGAIN at 9am and they didn't care enough to do an emergency ticket until I called at 4:45pm where I got carol telling me that she would not call dispatch and kept feeding me the same line as the employee before her. Then magically she was able to call dispatch and (being in the service field when I was younger, I know the drill) was given the copy paste line of "we have the order we donno when we can make it out" and wanted to give it to me. After assuring her that if she REALLY cared to ask then she would have actually gotten an eta but no, she didn't want to do that either. So now my "emergency ticket" that was placed at 9am on Friday is being bumped to the midnight shift on a holiday weekend. This company needs to work on their relationship between their customer service reps and their dispatching departments. As a supervisor she didn't even know what time the dispatcher shift change was! How? Just how do they function over there?