Savanna Stephens

Review of Lone Star Legal Aid

I have mixed feeling regarding Lonestar and it s a...

I have mixed feeling regarding Lonestar and it s a matter of how you apply. I was so disappointed and frustrated with my first encounter with them but the actual office inside the VA was way more help. Thank you Mr. Valle for actually taking the time to listen and not just brushing me off.

I was referred to this place because I am a veteran and would be able to receive assistance from them. I originally applied to this company five days after my incident and was given not so pleasant customer service. The intake person for the veterans side (Anna) was hardly available and did not return calls. My consult was rescheduled twice and when I did finally speak to the Attorney Mariah Nolan... I got absolutely nothing. Her attitude was very nonchalant and not so professional. She told me that I didn t really have a case before she even reviewed my documents and even though there was a violation of timeframe she said I was allowed. Today I received an email stating that I had no case and when I tried to respond I found out that I had been blocked.WHAT PRACTICE blocks potential clients? After a month and a half I felt completely devastated about the process.

I decided to go to the VA and was told that there was legal office in the building and to my surprise it was Lonestar. Mr. Valle was my intake coordinator and I m so grateful that he was able to empathize and hear me out. After talking with him and showing him all of the paperwork I had, he was able to see that the finance company did not follow the guidelines within contract and felt that I had a good case since I had proof and provided the timeline.

I was ready to give up but clearly Lonestar does have some employees who care enough and are willing to do their job in a professional manner.

I will provide updates on the process and outcome!