Jill Zundell

Review of Railey Realty and Deep Creek L...

This company cancelled our reservation for a holid...

This company cancelled our reservation for a holiday family vacation 2 days before it was to begin. Apparently the property was double booked. I was offered a full refund like it was a generous offer & was not compensated for anything else. The person I spoke with hadn t invested other alternatives & delivered this news with no real compassion telling me upper management would probably offer me discounts or something at a later time. This was our first family vacation all together in 3 years! It was important & therefore heartbreaking to get this news at the last minute! My reservations were always showing on the site. I m still dumbfounded that the reservations manager would call me without exhausting every resource to provide an alternative. I also didn t buy that the other party s reservation was kicked out of the system! I had spoken with 4 different people about various aspects of the trip between the time I booked it & the phone call that cancelled it. Every single person I spoke with there referenced my reservation...the most recent one was yesterday morning. I will never book with this company again! There is no way to make up for the lost family time, but the cavalier attitude of the person I spoke with certainly provided no solutions or comfort! If I could give 0 stars, I would!