Doug Connolly

Review of Russels Heating and Cooling

We have the service agreement and still wait 3-4 d...

We have the service agreement and still wait 3-4 days for a technician to arrive. Yelp shows this is likely slower than we would have gotten from a company we did NOt have an agreement with. Technician pleasant but to o obviously thrilled to tell me unit was a loss. Bought unit from Russells an it only lasted 10 years, paid $200 a year for service agreement and still waited at least 3 days each time I called them. Russells has lost service quality in rush to expand.