Jenniffer Garica

Review of Montefiore Health System

If I was able to not give any stars I would!! My b...

If I was able to not give any stars I would!! My boyfriend went to the emergency room due to illness. The RN's on the floor were very rude and inconsiderate to the patients. I wanted to know what was the procedure for getting medical records and the RN was cutting me off, i couldn't finish my sentence. She automatically assumed I was rushing her so she got very nasty quickly. Her RN friends also were nasty. The RN really had the audacity to tell me to wait because she's having a meeting with the supervisor. How can an RN tell a patient to wait because she was in a meeting? Very ridiculous!! I work at a hospital and the customer service in this hospital is beyond the worst. I was planning on transferring to this hospital but after the night I spent on 05/08-05/09/2017 i wouldn't even try to.
The Supervisor Kathy Harris or Hath no sure what was her last as she continuously kept covering her work ID doesn't have much control of her staff. I am very disappointed on her behavior as a supervisor she also put words in my mouth. And ignore everything I had to say. Not once did she even apologized for her unprofessional staff and not once did she even acknowledge the real problem. Left this hospital with such a bad taste in my mouth.
I would like to speak to the director or coordinator. Please do not ignore this reviews or the others.
Thanks.