The first thing from the reception is very bad in ...

The first thing from the reception is very bad in terms of handling and style and everything, especially from the beginning of arrival, despite the reservation and prepayment, but they did not enter us to the villa and we waited 4 hours by car and caused a fainting state for one of the family members due to the long wait and tension from the reception and accommodation and the request for increased amounts and this is theft Frankly, and then we call the reception for the Wi-Fi and they want us, and there is no response, and the room service is cleaning with a towel in the bathroom the same room and the smell of the bathroom from the first entrance we entered and the smell is very very bad and hateful, and the chalet is full of insects from all sides and the number assigned to it is not answered, And from the first thing we entered there was no hospitality, neither tea nor coffee, although the rating is 4 stars, I honestly did not. How did they take 4 stars, a star and a lot on them. And the last thing he says to you is not included in the buffet except the family text !!! He added with me his child and said, "Pay the child to enter the buffet !!" The style of the restaurant employee does not have the right to the receptionist or the manager, who once said badly for us, as if he defended us at his expense! Only the facilities are so bad and the handling is very bad. Even the workers expel you from the place as if they are threatening and humiliating you for it.
This is my email no inquiries to hohohoh22@gmail.com