Karen Alicea

Review of Sun Toyota

Michael Schumaker was my sales rep and he was so h...

Michael Schumaker was my sales rep and he was so helpful and cooperative.
He never pressured me and always answered my txt in a timely manner.
I explained what I needed for terms and payments and Color of used vehicle I wanted and he found me the exact truck.
I highly recommend him when your looking for your next vehicle.
On the negative side: the dealership forces you to take ( and charged you for things you do not want ) at a high price,things such as nitrogen in your tire, a 3 time key fob replacement and a clear coat ( which is a glorified wax job) and will try to charge you $1,800 or more for these 3 things. I told the Michael 3 times I do jot want these ! Ge told the manager who said I had to take them but they would reduce the cost to $895.
They will sneak in extra charges and you either take it or walk out. I should have walked out.
The charges for dealer fees and prep $995
Were added on at the sales desk then again in the finance office . I did not catch this until 3 days later when I finally had time to go over the paper work. I called the dealership, left messages for owner and General manager, no call back. I wrote letters to both of them and hand delivered them to from desk. 2 weeks later a fast talking sales manager called me, he had me so confused at the end , I asked him to mail or email me a break down of all charges. He said he would. I bought in mid Aug- he called in mid sept- this is Dec and nothing has ever arrived.
I wrote 2 news stations and Attorney General 2 weeks ago.