I recently engaged with a legal firm through their...

I recently engaged with a legal firm through their website, looking for guidance on a personal injury case. The website layout was user-friendly and provided clear information about the firm's services. I appreciated the online chat feature, which allowed me to ask initial questions and receive prompt responses. However, I found the process of scheduling a consultation to be a bit cumbersome, as I had to wait a few days for a callback. The firm's online resources were informative, but I felt that the personalized attention during the initial consultation could have been more thorough. Overall, my experience was average - the website was helpful, but there were some aspects of the service that could be improved for better customer experience.