By far the worst BC winery I have ever experienced...

By far the worst BC winery I have ever experienced. Last week I was in Kelowna with my family and friends for my wine themed staggette. One of my bridesmaids planned a tour at Quails Gate, confirmed the booking twice, gave a credit card number to hold the booking, and agreed with a staff member that we would NOT show up with any bachelorette paraphernalia . When our tour guide called Quails Gate to let them know we were on our way, he was met with nothing but attitude. Quails Gate insisted they had no record of our booking, and if we showed up we would be turned away. One of my bridesmaids called the winery to clear up the confussion, and she too was met with nothing but horribly rude customer service and attitude. We fully understood that Quails Gate did not want a rowdy bachelorette party causing a scene - this is why we confirmed the booking twice, wore appropriate clothing and planned this as our second stop to ensure we were all sober. This was a huge mistake on their behalf. We were a large group (13) but despite that every other winery we went to showed us the most amazing customer service, so we were more than happy to spend our money at these other wineries; Mission Hill, The Hatch, Little Straw, Volcanic Hills and Indigenous. Quails Gate has lost me as a customer, and I will be sure to tell my friends and family to boycot their wine. Our tour guide was extremely unimpressed, and was sure to let us know that he will no longer be including Quails Gate on his list of recommendations for his future clients.