Trying to find a friend admitted a few days ago, ...

Trying to find a friend admitted a few days ago, talk to reception, she has no info, sends me to Admitting who without even listening to me sends me back to reception, who sends me back to admitting who I ask NOT to transfer me until he answers my question, AND THEN HE IS RUDE TO ME, HANGS UP ON ME, and I still haven't got through to my friend. WHY I HATE KAISER AMONG OTHER REASONS.