Matthew Brockmann

Review of AutoNation Dodge, Katy, Texas

Called on the day of my appointment only to have t...

Called on the day of my appointment only to have the phone answered by a service rep "who couldn't help me because he was busy." I asked if i could speak to another and he said "they were all busy and wouldn't be able to assist regarding my appointment." I went a step further with him...and the gloriously well thought out retort was ..."well, im sure if your company made a reservation, it's in the books."

Soooo, i then called Enterprise Rental, to see what they would be able to get a vehicle, and was on hold...ringing without answer from 0900 until 11:15 am. David answers the phone, and says "ha...yeah, well we are very low on cars so we haven't been in the office for a few hours!" I was stunned that David would admit to this, and shook it off. Then asked if he would have anything comparable to mid size and he replied "no" and i asked if other drop offs were expected or if other branches had the vehicle. David responded with " we dont go out and pick up other vehicles unless we have a few extra people here..."

I called the management and the best he could say is "yeah,...well im sorry for the bad customer service..."

I'll be taking my vehicle elsewhere and Progressive is on the phone now taking care of the rental. Grade school customer service here. You think i want them touching my car with tools after this piss poor display of work ethic? Not as chance, nor purchase another vehicle here (that's a great story as well).