Texas

Review of Health net of west michigan

I recently signed up with this company after being...

I recently signed up with this company after being referred by a friend. I must say, the service has been quite average. 🤔 Although the website is easy to navigate, the response time from customer service could be improved. The information provided on the website is helpful, but I did encounter some confusion when trying to understand certain coverage details. The member portal is convenient, but the overall experience feels a bit impersonal. I appreciate the range of services offered, but there is room for improvement in terms of personalized interaction and responsiveness. Overall, the experience has been satisfactory, but I hope to see enhancements in the future to truly feel valued as a member.