I am trying to get a hold of someone that could he...

I am trying to get a hold of someone that could help with appealing. As I am writing this review I am still on hold going on an hour. The person that answered the phone in the "questions about healthcare coverage" only was knowledgeable in retirement. I asked if there was someone who could help me out as my situation didn't have to do with retirement. This is very frustrating. I am just trying to see if they could add my newborn to my insurance since I didn't add the baby to the insurance within 31 days. I only found out at the pediatricians office and I called aetna and after being on hold for about 20 minutes I was given a number to call and I called the number and left a message and didn't get a call back. I called again and they told me to send a letter of appeal to TRS. I just want to make sure I address it correctly and add the correct information to be able to add my baby to the insurance. There are many things that new parents have to fill out, this was one of them that I didn't know I just assumed the baby would be added. If there was a way to be able to submit the letter via e-mail or something a little more convenient since the year is now 2020. As I finish writing this review I have been on hold for a very long time. I also added a photo to show that I have been on hold for the hour and 12 minutes but it doesn't show up on the review.
UPDATE: I got into contact with someone that same day and sent my appeal via email to an e-mail address. I called last week to check on the status of my appeal and was told they take 30 days to reply and I can t wait that long I am not able to add my daughter to my insurance. I don t qualify for assistance and I have paid out of pocket for her Dr. appointments.