Have had Lobo for about 2.5 years and in general i...

Have had Lobo for about 2.5 years and in general it's been decent. However, the storm that hit on Thanksgiving 2019 knocked service out Thursday morning and 3 days later we're still without reliable internet and no way to contact anyone for support. I get that storms and high winds can cause occasional problems, especially for towers at high elevation such as Sandia Crest. What is irritating is that there is no information on their website or outgoing voice message addressing outages and estimated repair times. Internet is as much a utility as electricity and failure to keep customers informed is unprofessional.