I went there with my family, took us 30 minutes to...

I went there with my family, took us 30 minutes to find a a spot, then when we found the spot, I couldn t find the radio channel, asked 4 staff members to help, 2 of them literally walked away when I told them the problem, and the other 2 said I can t do anything about it, then finally reached to the manager and he told me I can t do anything about it and he said we don t do refunds