Alli Ferguson

Review of Lake Norman Chrysler Jeep Dodg...

I first met Drew when he brought his four legged k...

I first met Drew when he brought his four legged kiddo into the veterinary hospital I work at, which is conveniently located right around the corner from the dealership. As a new resident of Charlotte, I had not yet found a trusted place to take my Jeep Liberty for service. When I found out that Drew worked at Lake Norman Jeep, I was a bit hesitant at first to take my vehicle in for service, as I had been taken advantage of in previous experiences at dealers and mechanics. He reassured me that I would be taken care of and as it turns out, I was not only well taken care of, but also pleasantly surprised at how positive my experiences have been to date. I have now had my Jeep in to see Drew for scheduled maintenance and oil changes several times and I have not been disappointed. Today I took my Jeep to a different mechanic for an oil change close to my home and was told upon checkout that I would need to have $825 service performed on my vehicle...and sooner than later. I immediately got in touch with Drew, who told me to get the Jeep in to see him. I drove straight there, where upon inspecting the Jeep, he showed me the flaws in the work that had been done by the other mechanic (a routine oil change) and actually took the time to explain the work that my Jeep needed. I showed him the quote I was given for the work needed, he was concerned. After some research and calls about parts/labor, Drew was able to get me a much better quote - I was thrilled and felt at ease once again. Needless to say, I scheduled the service for next week. Drew is professional, honest, and works very hard for his customers. I'll never take my Jeep to anyone else, I've finally found someone I can trust!