If I could give zero stars I would. This place is...

If I could give zero stars I would. This place is terrible! I moved out of state and my lender needed paperwork of my current balance and last years statement. The customer service agent stated that she could not send it to my new address because it was not in the system. What? You cannot let me provide you with my new permanent address so that a form my lender needs ASAP can be sent (so you will send them to a no longer valid address?)...not to mention that they do not send forms (which are your statements) to the email you provided. You cannot get them online because for the past several years it says opps pardon the dust...Then the rep made it sound like she was so sympathetic, like they know your situation). I told them I needed the form within the week, but it takes 5 business days to process a new address and then another three to send them to your updated address. I am so glad I am out of this pathetic retirement system that has done nothing to help!!!!!