The delivery service is a disgrace. In IKEA Dublin...

The delivery service is a disgrace. In IKEA Dublin shop, we have been told delivery is accommodating and the person we were speaking with put a note on our delivery for the hub/driver to deliver our products between 10am and 1pm on Monday 23 as it would have been hard to be home from 3pm to 5pm. The driver called us at 3:03pm saying that he could be to our place in 30 minutes. We told him it was too late now and the driver told us he could do the delivery tomorrow morning. The day after, I took the day off from work to wait for the delivery and nothing. We then called the customer service to ask them when they were going to deliver. We first spoke to someone who contacted the Hub and told us it wasn't possible and, all of the sudden the phone hangs up! I We called again and continue the conversation with someone else. This time we learnt we were not scheduled for delivery and that we had to re-book, that the delivery was not going to happen today and neither tomorrow! We were not happy with this, but asked to be delivered on next Tuesday because we are away, and we have been told there is a 4 days turn around for deliveries and that it can only be on Saturdays, Sundays and Mondays. We have been forced to ask a friend to get the delivery on Sunday for us and now our friend has to wait from 7am to 7pm to wait for the delivery. Even if drivers call an hour before the delivery, which is never true since they typically call 15mins to 30mins before they arrive, it is totally unacceptable to give no proper notice of delivery and force customers to stay home all day, while waiting for the call! There is a zero lack of flexibility and communication, they keep you waiting for as long as possible when trying to solve the issue by phone. So we got our friend to render herself available to Ikea delivery on a Sunday from 7am to 7pm, and now we even have to move everything from our friends place to ours (useless to have it delivery on the first place). The customer service when calling is truly awful