A shame ... had to pass before noon,

A shame ... had to pass before noon,
11:55 has it's me who called, we forgot to warn you it will not be until 14h ... Following a rear impact, the expert looked far and requested the repair ... Yes plastic that warms when it is deformed on a car 40000 ... of course .... in the end it will be my third go back because the deformation remains ... No professionalism, to flee.