My husband and I were bought a prosecco and gentle...

My husband and I were bought a prosecco and gentleman s afternoon tea as a gift.
We decided to keep them for the summertime so we could stay at the hotel and enjoy a relaxing time, food and some drinks, without having to worry about driving. However when summertime came my sister was diagnosed with cancer stage 4 and was given months to live. This was a huge bombshell in our lives. We both work long hrs and every day that we got off work was spent with my sister as we knew we didn t have a long time left with her before she passed.
This horrible day came about on 22nd November.
We had never thought about these vouchers through the traumatic experience we were going through but I knew we didn t have much time to contact Wynyard to try to arrange something with them.
When I rang the hotel I explained that our intention was to come to stay a night or two and make a weekend of it but because of our tragic circumstances we were unable to have that pleasure. I asked if it was possible to maybe extend our vouchers into the new year so we could still use them and stay at the hotel. This stay would mean we would have to pay for 1 or 2 nights accommodation and food and drinks. Thus generating a few extra hundred pounds revenue for the hotel but, went I plucked up the courage in my grief to ask, I was bluntly told we can only extend your voucher for 1 wk !! Not at any time was any condolences passed or sympathy shown for our loss.
I asked if I could speak to a duty manager and I was told they would call me later in the day or the next day. I am still waiting.
Today we visited the hotel had our afternoon teas and left. We sat eating our teas still grieving my deceased sister but we had to use them before 25th December and couldn t fit it in any other time.
I think extending the voucher was of no expense to the hotel at all. I also feel that if I had been passed to a compassionate member of staff or management the hotel would have a decent extra slice of revenue.
I hope your staff never feel the way our family have felt in the last few whirlwind months. Shame on them.